Contact Us

Effective date: August 13, 2026

Use the verified merchant details on this page whenever you need help from thehydrojug with a product, checkout, shipment, return, or privacy matter.

Support schedule

Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Chicago). Messages arriving outside those hours are reviewed on the next business day.

Email, telephone, and mail

Brand / merchant: thehydrojug
Email: Support@thehydroert.shop
Phone: 339-754-7244
Physical address: 8 Nehemiah Rd, Shirley, Massachusetts, 01464, United States

Privacy support

Send privacy access, correction, deletion, copy, or Do Not Sell or Share requests to Support@thehydroert.shop. You may also contact us about accessibility or another issue using the same verified details.

Faster order assistance

For an order matter, include the order number, purchaser name, item, and a short description. For damage, a reasonable photo may help. Never email a complete payment-card number or other unnecessary sensitive information.

Reusable drinkware support route — Support route

This outline follows bottle, tumbler, straw, and lid selection through fulfillment and after-purchase care. It identifies when support is available, which verified channel to use, and what order details help the team respond. This page applies specifically to thehydrojug and its selection of sport and traveler bottles, everyday tumblers, coffee drinkware, can coolers, replacement straws, lids, sleeves, and accessories.

Store contact record

thehydrojug
Email: Support@thehydroert.shop
Phone: 339-754-7244
Physical address: 8 Nehemiah Rd, Shirley, Massachusetts, 01464, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).